At Kqueen Beauty Care, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, this Returns and Refunds Policy outlines the terms under which you can return products and request a refund.
1. Eligibility for Returns
We accept returns under the following conditions:
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The product is defective, damaged, or incorrect upon delivery.
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The product is unused, in its original packaging, and in the same condition as when you received it.
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The return request is made within 7 days of receiving the product.
2. Non-Returnable Items
Certain items are not eligible for returns:
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Opened or used skincare, haircare, and perfume products for hygiene reasons.
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Products purchased on sale or through special promotions (unless defective or damaged).
3. Return Process
To initiate a return:
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Contact us via phone (08078082330) or email ([email protected]) within 7 days of receiving your order.
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Provide your order number, proof of purchase, and details about the issue (e.g., photos of damage).
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Our team will guide you through the return process, including the return address and shipping instructions.
4. Refunds
Refunds will be processed as follows:
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued within 7–10 business days via the original payment method.
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Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
5. Exchange Policy
We do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Products
If your product arrives damaged or defective:
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Notify us immediately within 48 hours of delivery.
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Provide clear photos of the damage or defect and the packaging for verification.
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We will arrange for a replacement or a full refund after confirming the issue.
7. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
8. Changes to This Policy
We may update this Returns and Refunds Policy from time to time. Updates will be posted on our website with the revised effective date.
Contact Us
For questions or concerns about returns or refunds, please contact us:
Phone: 08078082330
Address: 14 Tafawa Balewa Crescent, Off Adeniran Ogunsanya, Surulere, Lagos
Email: [email protected]
Thank you for shopping with Kqueen Beauty Care! We value your trust and aim to make your experience delightful.
